What is a Site Manager
Each CLA department, or center, website needs at least one person to oversee content, updates, and serve as the go-to person regarding the website, which in general terms is the definition of a Site Manager. The CLA Web Services team works with department chairs, and center directors, to determine who the Site Manager(s) should be. To keep the lines of communication as straight-forward as possible there are generally only one or two Site Managers per website.
Site Managers have the highest level of access to edit their website, and CLA Web Services makes every effort possible to place control over website content into the hands of Site Managers. However, in general, the "look and feel" (colors, fonts, and overall structure) of a website is largely controlled by CLA Web Services, and changes to this can only be performed by CLA Web Services upon request from a Site Manager.
What Does a Site Manager Do
Site Managers serve as a liaison between a given department, or center, and the CLA Web Services team. So, when a department, or center, wants to add a new feature to the website, or request to be added to our queue for a full redesign, we rely on the Site Manager(s) to coordinate communication within the department, or center.
Site Managers are the primary care takers of the website content. This may include text, images, videos, documents (pdfs), pages, news, events, forms, and more. If a person within the department, or center, needs to change content on the website it is expected that they contact the Site Manager to have the change made. If the Site Manager is unable to make the change themselves then they are expected to submit a web support request and we will assist in making the change. Thankfully, many of the CLA websites are on our WordPress Multisite system which allows for control over much of the content without needing to know even basic web development (HTML or CSS). If you know how to make a purchase on Amazon, or fill out web forms, learning how to use WordPress will be fairly straight-forward.
CLA Web Services Collaboration
It's inevitable that there will eventually be the occasional need for assistance (or requests to change / update content, or make changes the Site Manager is unable make) and we rely on Site Managers for this communication. In fact, per our policy, if we receive a support request from someone other than a Site Manager (or chair/director) we will forward the request to the Site Manager for approval before making any changes.
To help us stay as organized as possible and respond to requests in a timely fashion we ask that all requests be submit through our online form. Using this email address will automatically open a web support ticket in our ticketing system which can be seen, and addressed, by anyone on the CLA Web Services team. This ensures that emails aren't lost in our work email inboxes or sent to someone who is on vacation or no longer working at CSU.